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Privacy Policy

Last updated: 17 July 2026

PIXLBEAM Studios (“PIXLBEAM”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share your personal information when you visit https://pixlbeam.co.uk, contact us, create an account or purchase products from us.

1. Who we are

For the purposes of UK data-protection law, the controller of your personal information is:

[INSERT LEGAL BUSINESS OR SOLE-TRADER NAME], trading as PIXLBEAM Studios
Address: [INSERT BUSINESS OR CORRESPONDENCE ADDRESS]
Email: [INSERT PRIVACY CONTACT EMAIL]

2. Information we collect

Depending on how you use our website, we may collect:

  • your name, billing address, delivery address, email address and telephone number;

  • account details, including your username and encrypted password;

  • order details, products purchased and your transaction history;

  • payment-related information, although complete payment-card details are normally collected and processed directly by our payment provider;

  • files, images, text, instructions or other content you supply when personalising a product;

  • messages, enquiries, feedback and other correspondence;

  • technical information such as your IP address, browser, device, operating system and approximate location;

  • information about how you arrived at and used the website, including referral pages, campaign information, pages viewed and session activity; and

  • cookie preferences and information collected through cookies or similar technologies.

Please ensure that you have permission to provide any files or information containing another person’s personal data.

3. How we collect your information

We collect personal information:

  • directly from you when you place an order, create an account, upload a file or contact us;

  • automatically when you use our website, through cookies, server logs and similar technologies; and

  • from service providers involved in payments, website hosting, delivery, analytics or fraud prevention.

4. How and why we use your information

We may use your information for the following purposes:

Processing orders

We use your information to accept payment, produce or personalise products, arrange delivery, provide order updates and deal with returns or complaints.

Our lawful basis is that the processing is necessary to perform our contract with you or to take steps at your request before entering into a contract.

Customer service

We use your information to answer questions, provide support and resolve problems.

Our lawful basis is performance of our contract with you or our legitimate interest in providing effective customer service.

Operating and improving the website

We may use technical and usage information to maintain website security, diagnose problems, understand how the website is used and improve its performance.

Our lawful basis is our legitimate interest in operating a secure and effective website. Where non-essential cookies are involved, we rely on your consent.

Preventing fraud and misuse

We may process personal information to verify transactions, protect accounts and prevent fraud, abuse or other unlawful activity.

Our lawful basis is our legitimate interest in protecting our business and customers and, where applicable, compliance with a legal obligation.

Record-keeping and legal compliance

We retain relevant transaction and business records for accounting, tax, regulatory and legal purposes.

Our lawful basis is compliance with our legal obligations and our legitimate interest in establishing or defending legal claims.

Marketing

If you subscribe to marketing communications, we may use your contact details to send you news, product information or offers.

We will rely on your consent where the law requires it. You can unsubscribe at any time by using the link in a marketing message or contacting us.

5. Payment information

Payments may be processed by a specialist third-party payment provider. That provider will process your payment information under its own privacy policy and security arrangements.

We do not normally receive or store your complete debit- or credit-card number.

6. Product-personalisation files

If you upload photographs, artwork, documents, names, messages or other content to personalise a product, we will use that material only as reasonably necessary to:

  • review and fulfil your order;

  • communicate with you about production issues;

  • reproduce the content on your chosen product; and

  • handle complaints, reprints or legal claims.

Uploaded material may be accessible to authorised staff and production partners where necessary to fulfil your order. We will retain it for [INSERT UPLOAD RETENTION PERIOD] after fulfilment, unless a longer period is required to resolve an issue or comply with the law.

Please do not upload sensitive personal information unless it is genuinely necessary for your order.

7. Cookies and similar technologies

Our website uses cookies and similar technologies. Some are essential for functions such as the shopping basket, checkout, account security and remembering your privacy choices.

With your permission, we may also use non-essential cookies to measure website use, identify referral sources or assess marketing activity.

Where consent is required, non-essential cookies should not be placed until you have made a choice. You can change or withdraw your consent through the website’s cookie controls. You can also restrict cookies using your browser settings, although doing so may affect website functionality.

Further details—including cookie names, providers, purposes and lifetimes—should be provided in our Cookie Policy or cookie-preference tool.

8. Who we share information with

Where necessary, we may share personal information with:

  • website, hosting and IT-support providers;

  • payment processors and fraud-prevention providers;

  • delivery companies and couriers;

  • printing, manufacturing or fulfilment partners;

  • email and customer-service providers;

  • analytics or marketing providers where you have consented to their technologies;

  • professional advisers, including accountants, insurers and lawyers;

  • regulators, courts, law-enforcement bodies or public authorities when legally required; and

  • a purchaser or successor if all or part of our business is sold or reorganised.

We do not sell your personal information.

Service providers acting on our behalf are permitted to use personal information only for the agreed services and must protect it appropriately.

9. International transfers

Some service providers may process personal information outside the United Kingdom.

Where this happens, we will use an approved legal safeguard, such as UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses or another lawful transfer mechanism.

You may contact us for further information about the safeguards applying to your information.

10. How long we retain information

We keep personal information only for as long as reasonably necessary for the purposes described in this policy.

In general:

  • order, invoice and tax records are normally retained for up to six years after the end of the relevant financial year;

  • account information is retained while the account remains active and for [INSERT PERIOD] afterwards;

  • enquiries and customer-service correspondence are retained for [INSERT PERIOD] after the matter is closed;

  • product-personalisation files are retained as described in section 6;

  • marketing information is retained until you unsubscribe or we determine that it is no longer current; and

  • technical logs and analytics information are retained according to the periods specified in our Cookie Policy and provider settings.

We may retain information for longer when necessary to comply with the law, investigate fraud or establish, exercise or defend legal claims.

11. Security

We use appropriate organisational and technical measures designed to protect personal information against unauthorised access, loss, alteration, disclosure or misuse.

However, no internet transmission or storage system can be guaranteed to be completely secure. Please contact us promptly if you believe your account or personal information has been compromised.

12. Your rights

Subject to applicable legal conditions and exemptions, you may have the right to:

  • be informed about how your information is used;

  • request access to your personal information;

  • ask us to correct inaccurate or incomplete information;

  • ask us to erase your information;

  • ask us to restrict how your information is used;

  • object to processing based on legitimate interests or for direct marketing;

  • receive certain information in a portable format;

  • withdraw consent at any time, without affecting earlier lawful processing; and

  • not be subject to a decision based solely on automated processing where it has a legal or similarly significant effect.

We do not currently use personal information to make solely automated decisions of that kind.

To exercise a right, contact us using the details in section 1. We may need to request information to confirm your identity. You will not normally be charged for making a request.

13. Complaints

Please contact us first if you have a question or complaint about how we use your information.

You also have the right to complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113

14. Children

Our website and products are not directed specifically at children, and we do not knowingly collect personal information directly from children without appropriate permission.

If you believe a child has supplied personal information to us improperly, please contact us so that we can investigate and, where appropriate, delete it.

15. Third-party links

Our website may contain links to websites operated by other organisations. We are not responsible for their content, security or privacy practices. You should review the privacy policy of any third-party website you visit.

16. Changes to this policy

We may update this Privacy Policy when our services, providers or legal obligations change. The latest version will be published on this page with a revised “last updated” date.

17. Contact us

For questions, requests or complaints concerning this Privacy Policy or your personal information, contact:

Email: hello@pixlbeam.co.uk